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WVEMS Region-Wide Performance Improvement Objectives

  pdf Performance Improvement Plan FY 2017 (83 KB) pdf (83 KB)
pdf Trauma Performance Improvement Plan FY 2017 (203 KB)

Performance Improvement / Quality Assurance Helps EMS By...

  • Improving Quality, consistency and customer satisfaction in EMS systems
  • Providing a way that EMS systems can define and improve what they do
  • Supporting strategies to improve staffing patterns, education, and reimbursement
  • Assisting EMS to define, measure and analyze their system of care

Performance Improvement / Quality Assurance Model

Do you have a PI Program for your agency?

In preparation for the State Office of EMS enforcement of the Virginia Emergency Medical Services Regulations section 12 VAC 5-31-600. Quality management reporting, the Western Virginia EMS Council's Medical Direction Committee, has developed a model performance improvement plan. Please feel free to use this plan... Work with your OMD, and modify it as you see fit, to meet the needs of your agency.

pdf MODEL PERFORMANCE IMPROVEMENT PLAN (653 KB)

Does Your Program Meet State Guidelines?

12 VAC 5-31-600. Quality management reportingAn EMS agency shall have an ongoing Quality Management (QM) Program designed to objectively, systematically and continuously monitor, assess and improve the quality and appropriateness of patient care provided by the agency. The QM Program shall be integrated and include activities related to patient care, communications, and all aspects of transport operations and equipment maintenance pertinent to the agency's mission. The agency shall maintain a QM report that documents quarterly PPCR reviews, supervised by the Operational Medical Director.

Contact WVEMS for assistance to ensure that your PI program is in compliance!

How Does Your PI/QI Plan Work?

A PI/QI program is not meant to serve as a watchdog for big problems. A good PI/QI program tracks information that can be used to improve the overall effectiveness of your agency.

  • How do you choose which records to review?
  • Do you use peer review?
  • Do you share your review with the providers who were on the call?
  • What do you look for when you review a call report, subject, or protocol?
  • Does your OMD routinely review your call data?
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